Customer Care
Clear delivery information, straightforward returns and personal help when you need it.
We ship from Rain, Switzerland, to Switzerland, Liechtenstein, Europe, North America and many other destinations worldwide. At checkout, postage and packaging are calculated from the delivery country, the combined weight of your order and the protective packaging it requires. The final amount is always shown before payment.
Within Switzerland and Liechtenstein, delivery is free from an order value of CHF 100. For smaller orders, up to three tins or 0.3 g saffron packs travel in a padded C5 envelope; other orders are packed in the appropriate parcel. Collection in Rain is also available by appointment.
Delivery times vary by destination and, for international orders, by local postal services and customs processing. Any import VAT, customs duties, fees or other charges outside Switzerland are the responsibility of the recipient.
We take great care in harvesting, packaging and shipping our saffron. Each order leaves our hands in perfect condition. However, if your order arrives damaged or does not meet your expectations, you have 14 days from the date of delivery to request a return or refund.
To be eligible for a return, the item must be unused, unopened and in its original packaging. As saffron is a food product, we are unable to accept returns of opened or partially used items unless the product is faulty.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping service for your protection.
Once we receive and inspect your return, we will notify you by email within 3 business days. If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or card provider.
Late or missing refund?
Please check your bank account and contact your card provider first — processing times vary. If you have done this and still have not received your refund after 10 business days, please contact us directly.
You may request an exchange within 14 days of delivery if an item arrives damaged or defective, if we delivered the wrong product, or if you accidentally ordered the wrong product. Items ordered by mistake must be unused, unopened, undamaged, within their expiry date and in their original packaging. These condition requirements do not exclude claims for items that arrived damaged, defective or incorrect. Return shipping costs are your responsibility if you ordered the wrong product; Sari Safran covers return shipping if we delivered an incorrect, damaged or defective item. Before returning anything, please contact us at hello@sari-safran.com with your order number, and include a photo if the item is damaged or incorrect.
If your order was placed as a gift and shipped directly to you, a store credit will be issued for eligible returns. If the order was not marked as a gift at checkout, the refund will be processed to the original purchaser.
Questions about your order?
We are happy to help. Reach us at hello@sari-safran.com and we will respond within one business day.
