Refund & Returns

Our Promise

We take great care in harvesting, packaging and shipping our saffron. Each order leaves our hands in perfect condition. However, if your order arrives damaged or does not meet your expectations, you have 14 days from the date of delivery to request a return or refund.

To be eligible for a return, the item must be unused, unopened and in its original packaging. As saffron is a food product, we are unable to accept returns of opened or partially used items unless the product is faulty.

How to Return an Item

1. Contact us at hello@sari-safran.com within 14 days of receiving your order.
2. Include your order number and a brief description of the issue.
3. We will confirm the return and provide the return address.
4. Ship the item to: Sari Safran, Avocado Productions GmbH, Chileweid 12, CH-6026 Rain, Switzerland, Switzerland.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a trackable shipping service for your protection.

Refunds

Once we receive and inspect your return, we will notify you by email within 3 business days. If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or card provider.

Exceptions

• Opened or partially used saffron products (for hygiene and food safety reasons)
• Items returned more than 14 days after delivery
• Items damaged due to improper storage or handling by the customer
• Sale or discounted items — these are final sale unless faulty

Exchanges

We replace items that arrive defective or damaged. If you need to exchange a product, please contact us at hello@sari-safran.com with your order number and a photo of the damage.

Gift Orders

If your order was placed as a gift and shipped directly to you, a store credit will be issued for eligible returns. If the order was not marked as a gift at checkout, the refund will be processed to the original purchaser.